IT Support

Can’t access the Wi-Fi? Questions about the academic portal or how to check your UAlg email address? Computer Services are available for technical support and to help with frequently asked questions.

The University of Algarve has access to the internet through the eduroam network, a network that can be used by all teachers, students and employees who have an email address of UAlg ( ) or in any other institution that has joined the eduroam network. Likewise, UAlg users, when visiting Eduroam institutions, in Portugal or abroad, will be able to access the respective wireless networks without any change in the configuration of their equipment.

The use of the UAlg wireless network is regulated by the rules of use of the UAlg network, by the RCTS and by the applicable legislation.

To access Wireless at UAlg you must follow the steps below:

1- Access the website

2- Select your operating system

3- Click on the "Install" link , which will configure your eduroam network. You must answer affirmatively to all questions and install the presented certificate. 

4 - Connect to the "eduroam" network, removing the "eduroam-install" network from the list of available networks.

5- Enter your username ( and your UAlg domain password to be able to enter the eduroam network.


The Gambelas, Penha and Portimão campuses, as well as Ramalhete, are covered by the wireless network.

The Academic Portal is a space for information, communication and internal sharing between students, teachers and the academic community. In this virtual space you can find services from areas as varied as support for academic activity, the secretariat or the treasury, for students and teachers, all on a self-service basis, providing ease of use and high availability at any time and in any location.

In this space you can consult the classifications, enrollment in the curricular units, the values and dates of the tuition fees, print the ATM references for the payment of the same, submit requirements, certificates, exams, change of personal data, among other needs.

To access the Academic Portal you must follow the following steps:

1- Acede ao website

2- In the upper right corner click on "Enter"

3- In the "Authentication" field, enter the user UAlg (student number - without the mention @ and the respective access password

4- Browse your Academic Portal.  

The University of Algarve has an Electronic Tutoring service that works as an extension of the classroom, offering students and teachers a set of tools that allow access to varied pedagogical resources and enables intense interaction between all educational agents.


1- Access the Electronic Tutoring

2- Click on the 'Enter' button

3- Enter the UAlg user ( and the respective password

4- Browse through your Electronic Mentoring


* Academic years available - Electronic tutoring currently has 4 active instances, and the direct use of the base address causes a referral to the instance of the current academic year. Instances can be accessed directly by adding the first 4 digits of the desired academic year to the base address. For example, access to the 2017/2018 school year instance is achieved by adding “2017” to the base address, resulting in

UAlg's email is an institutional service that allows you to compose, send and receive messages through electronic communication systems.

To access the UAlg email, follow these steps:

1 - Access UALGNET.
2 - On the dashboard, in the quick access area, click on the email icon.
3 - Insert the UAlg email ( and the respective password.
4 - After entering the Outlook portal, click on the Office 365 symbol to access the main application menu.

Todas as indicações necessárias para a configuração da VPN estão no Manual Acesso remoto - Serviço VPN  - acessível mediante autenticação com a sua conta UAlg.

Conducting classes via video

The option to hold classes via video ts available to all professors at UAlg through the Colibri-Zoom platform, maintained by FCCN. Colibri, based on the Zoom videoconferencing system, supports up to 300 participants in each session and can be used from any personal computer, with no need to use a VPN outside UAlg Campuses, both by teachers and by students. This technology works on Windows, Mac and Linux operating systems.

In addition to bidirectional video and audio channels for all participants, Colibri-Zoom includes a chat system for exchanging messages and offers users the possibility of sharing their work environment, thus allowing the simultaneous transmission of slides or PDFs.


How do I attend a video conference class?

  • To attend a class/session you do not need to log in to the Colibri system. Only session teachers/hosts must log in;
  • To attend a class or session via videoconference, you should receive a link at the beginning of a session from the teacher who teaches the class. Just click on the link and follow the instructions;
  • An authorisation request should appear to open the page. This step may take some time the first time you access it, and you may be asked to install the zoom application;
  • The option to test the audio system will appear (which allows you to confirm that the microphone and audio are working correctly);
  • After these steps, you will be presented with the main Zoom screen, where the session/class should already be active. On this screen, most options are intuitive. In the lower bar you should ensure that you have the video and audio turned off, in order to guarantee the success of a class with a high number of participants. You should only turn on your video and/or audio if the moderator/teacher asks/tells you to;
  • For more information on the configuration and operation of the zoom system, see


How do I prepare a class/session?

Due to a very high number of simultaneous uses of the Colibri - Zoom system in the country, which exceeds the maximum number of licenses owned by the FCCN, some of the Colibri sessions will not be run using the professional version. As such, they will be limited to forty minutes in length (until this limitation is lifted by the FCCN). As long as this limitation remains, more than one session can be created per meeting/class.

The organisation and scheduling of each meeting/class must be done by the lecturer responsible, following the directives provided by the Rectory and Teaching Councils of each Organic Unit.

To do so, follow the steps available in the user manual (see document box) and more information at:​​​ and at 







If you're still having trouble, we offer more specialised technical support. To access it, just send a message with your problem to